Services

We are dedicated to helping our partners put people first. We achieve this through a range of services that draw on the knowledge and skills of our employees and project experts who all work in strategy, design, technology, change management and impact. We've outlined these "people first" services below, along with keywords that will help you understand how they differ from existing mental models.

Thoughtful use of technology

We provide support in developing a thoughtful approach to technology that goes beyond just its implementation. From conceptualisation to post-implementation, our team works closely with our partners to ensure the ethical and responsible use of technology. Our services are designed to help our partners leverage technology in a way that aligns with their values and goals, while minimising negative impact on individuals and society as a whole

Keywords: digital strategy, concepts, digital design, web development

Understanding your people

We believe that understanding your stakeholders is crucial for making informed decisions and achieving your goals. That's why we provide research services that help you gain deeper insights into your customers, users, employees, and suppliers. By using a variety of research methods and tools, we can help you better understand their needs, preferences, and behaviours, and use this knowledge to improve your products, services, and processes. Our research services are tailored to your specific needs and can cover different stages of the research process, from planning and design to data collection, analysis, and reporting."

Keywords: Customer research, user testing, persona mapping

Honestly focus on purpose

We believe in honestly focusing on purpose and can assist in defining and developing a clear purpose and vision for you using design practices and processes. Our services include facilitating purpose and vision definition and implementation, ensuring alignment with your employees, customers, and users.

Key words: vision, mission, purpose, workshops, facilitation

Pragmatically define and measure impact

We can help you pragmatically define and measure your impact by leveraging your purpose and understanding of your stakeholders. Our approach involves facilitating the definition of your impact strategy and measurement plan, and then providing guidance and support to help you take actionable steps forward in measuring it effectively.

Keywords: Theory of change, logical model, impact strategy

Education of employees on design and technology processes

We offer hands-on education to help your employees learn and experience design and technology processes. Our approach focuses on learning by doing to provide practical skills and knowledge that can be applied in real-world situations.

Keywords: Design thinking, agile methodologies, training, education